FAQs

ADA compliance and Personal Space MB

• Getting on Track with WCAG

Shipping and Delivery

• Can I change my expected delivery date?
• Do you offer RUSH delivery?
• Do you deliver to APO/FPO/DPO/PO boxes?
• Are there delivery surcharges for larger-sized items?
• How do I prepare for delivery of bigger items?
• How are shipping charges estimated?

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Returns, Refunds, and Exchanges

• How long will my refund take to process/reflect on my credit card or original method of payment?
• Can I make exchanges?
• How long do I have to make a return/exchange once my item(s) has shipped?
• What if I need to return/exchange and I am currently overseas?
• How do I make a return?
• Can I return items?

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Gifts and Gift Card Services

• Can I have gifts boxed for smaller items?
• What does your gift packaging look like?
• Do you offer gift cards and/or gift certificates?

Credit and Payments

• Do you offer store credit for returned items?
• Do you accept electronic check payments for orders?
• Which credit cards do you accept?
• When will my credit/debit card reflect charges for item(s) ordered?
• What forms of payment do you accept?